Avalanche Courses

All prices consist of an excursion fee (95% of the total amount) and an administrative fee (5% of the total amount). The following applies depending on the time of the cancellation:

• More than 21 days before: full refund of the excursion fee to your account or as a TSG gift card (the 5% administration fee will not be refunded)
• 21 to 7 days before: 50% refund of the excursion fee to your account or 75% refund of the excursion fee as a TSG gift card
• 7-0 days before: No refund or 25% refund of the excursion fee as a TSG gift card

If we cancel the course because it has too few participants, TSG will try to reschedule the course. If rescheduling is not available or if the new date does not fit you, you will get a full refund of the excursion fee to your account (the 5% administration fee will not be refunded) or a full refund as a TSG gift card which also includes the 5% administration fee.

Guided Tours

• If you cancel your guided excursion/course 45 days or more before it starts, after paying the full amount, you will receive 95% of the amount paid back on your account. A total of 5% of the total booking will be kept as an administrative fee.
• If you cancel your guided excursion/course 30-45 days before it starts, after paying the full amount, you will receive 50% of the amount paid back on your account or receive a gift card for 75% of the full amount of the registration fee.
• If you cancel your guided excursion/course between 10- 30 days before it starts, after paying the full amount, you will receive 25% of the amount paid back on your account or receive a gift card for 50% of the full amount of the registration fee.
• If you cancel your guided excursion/course less than 10 days before it starts, or if you do not meet the day the excursion starts, you will not receive any money back.

In case of very bad weather or very bad conditions on the planned excursions, we might need to change the excursion plans. We will then do our best to offer another excursion the same day(s).

 

Insurance

Tromsø Ski Guides of course has liability insurance for our guides, but we do not offer travel insurance, cancellation insurance or accident insurance to our guests. All guests must purchase their own travel and accident insurance through their own insurance agency. When you book for a large group, we generally recommend taking out cancellation insurance for the trip and the group.